What Are You Paying For? The Value of GruffyGoat
When you hire GruffyGoat, what are you actually getting? What are you paying for?
We get it, you’re investing your (or your company’s) hard-earned money toward a new website. Especially for our solopreneur clients, this is a big deal. You, understandably, want to know where your money is going.
What is GruffyGoat’s value?
With the rise of do-it-yourself websites, it is important to understand the difference between building a website yourself with a simple drag-and-drop builder versus hiring a full team. Once you’ve started working with our team, it becomes pretty clear that you are working with an experienced team of professionals that know what we are talking about. However, we understand that you probably know someone that can build you a website for less. Why choose us? Let’s talk.
Let’s talk about experience and expertise. Our project and account team has over 30 years of experience in digital marketing. We have developers with 20+ years of experience who are amazing at what they do. When you work with us, you’re not just working with a single freelance designer or developer but you’re getting the man-and-brainpower of our whole team. If one of us has a question, concern, or needs an extra set of eyes, there are multiple options for that discussion, opinion, or help to be provided. If someone goes on vacation or has an emergency, there is someone that can step in so your project isn’t stalled.
Let’s talk about customer service. To start, our sales team is amazing at making sure they understand what you want and putting you in touch with the right team member for your project. And they are not the type of people to ghost you or disappear. They are proactive and highly communicative so you are collaborating right from the start. Once you move to our account managers, they only up the level of service provided. Not only are they available for any and all questions, but they keep your project running smoothly. They manage every single person who touches your project, including you! They play middle man with our development team, whom are awesome but sometimes are just too smart for their own good! They help you to understand the tech side of the project and make sure that all of the i’s are dotted. Before you ever see anything, they have reviewed your project to make sure that any silly errors are caught. (We try our best but remember we’re still human! No AI members of the team yet.) Not only that, but they make sure the end project fits your vision. They’ve taken the time to get to know you and truly represent your needs. If you didn’t have them, or you were working directly with a freelance developer, you would be responsible for all of the communication, all of the reviewing, and all the wrangling necessary to get your website built.
As our team grows, we have been very concerned that we are avoiding meetings just to have meetings and unnecessary overhead or other expenses. We say we build affordable websites and we do not want to outgrow that! We try to be as efficient and effective as possible so that we can be nimble while still profitable, without diminishing quality.
We provide experience, expertise, skill, and we take a lot of the work off your plate. Our value is beyond the quality of our work but resides in the quality of our people.
