Privacy Policy

This policy outlines what we collect, why we collect it, and how we use and protect your information.

If anything here is confusing or feels off, just ask. We’re happy to explain.

1. What We Collect

Depending on how you interact with us, we may collect:

• Name, email address, phone number
• Company and job title
• Billing and payment details
• IP address and browser data
• Pages visited on our site
• Any info you send through forms or email

2. How We Use It

We collect your information to:

• Communicate with you
• Send proposals, invoices, or updates
• Improve our services and website
• Provide customer support
• Meet legal or tax requirements

We won’t sell your data or share it with anyone who doesn’t need it to help us do our job.

3. Who Has Access

Only people who need your info to complete your work have access. That includes our internal team and a few trusted third-party services we use for email, billing, website hosting, and analytics.

We don’t name every tool here, but they’re standard services that handle your data securely and in line with GDPR requirements.

4. How We Keep It Safe

We take reasonable steps to protect your data—like limiting access to team members who need it, using strong passwords, enabling two-factor authentication where possible, and working with secure service providers.

No system is perfect, but we do everything we can to keep your information safe and private.

5. Cookies & Tracking

We use cookies and basic tracking tools (like Google Analytics) to understand how people use our site and improve their experience. These tools may collect anonymized data about your visit, like which pages you viewed or what browser you’re using.

You can disable cookies in your browser settings anytime.

6. How Long We Keep It

We keep your info only as long as we need it to do our work, follow up with you, or meet legal requirements. If you’re a client, we may keep basic project and billing info on file longer.

You can request deletion at any time unless we’re legally required to keep it.

7. Your Rights

If you’re in the EU, UK, or another region with privacy laws, you have rights. These include the right to:

• Access your personal data
• Correct inaccurate info
• Ask us to delete your data
• Object to or restrict how we use it
• File a complaint if something doesn’t feel right

To make a request, email us at hello@gruffygoat.com. We’ll respond as quickly as we can, usually within 7 days.

8. Changes to This Policy

We may update this policy from time to time. The most recent version will always be posted on our website. By continuing to use our services, you agree to the current version.

We reserve the right to change this policy at any time without prior notice, but if anything major shifts, we’ll do our best to let you know.

9. International Users

Our site is based in the United States and uses tools that may store or transfer data outside the EU. We take care to work with vendors who meet adequate protection standards, but by using our services, you acknowledge your data may be transferred internationally.

10. Questions?

We’re not lawyers. But we do care about doing the right thing with your information. If you have questions, concerns, or feedback, please reach out to hello@gruffygoat.com.

Last Updated: September 17, 2025