Terms & Conditions

Relax, we don't
speak legalize.

OWNERSHIP:

You own your domain name.

While we are able to assist you in registering for a domain or transferring your existing domain to us to host— you own it and are free to take it with you at anytime should you decide to cancel your service.

You own your website, in its entirety.
Just like your domain name, you own your website and all of its content once you have paid for the design, development, and support work that you have contracted with us to provide. If you ever decide to cancel your service, you are welcome to continue hosting through GruffyGoat, or we will work with you to transfer your site elsewhere. Please contact us for more details.

About our footer credit.
Unless your project-specific contract states otherwise, we will include a small link in the footer to indicate that your website was designed, built and/or maintained by GruffyGoat. If you have specific questions about this topic, please contact us and we’ll be happy to help you.

SUPPORT POLICY:

We offer Hosting, Support, and Maintenance as part of each website package.
In a nutshell, this is a maintenance package that provides you with support for everything you need in a website. This includes direct access to our technical support support team – all for an affordable monthly fee. We keep your website up to date with the latest WordPress releases & plugin updates. This also gives you the contracted amount of technical support time included in your contract. Below is a list of what we do throughout the month:

  • We provide daily backups of your site with 1-click restore points in the event you need to restore your website.
  • We keep WordPress updated with all the latest updates & firmware patches.
  • We do virus & malware scanning of your site to ensure you’re protected & free from potential hackers.
  • We update all plugins to ensure that everything is up to date with latest firmware & security patches.
  • We are available to you via phone, text or email with any technical questions you may have regarding your site!

If you need more than technical support throughout the month — to help with things like content additions or revisions, new functionality or graphic/web design — we are happy to help with anything you may need at our normal $150 hourly rate or provide you with a project quote. Check your contract for any discounted rates.

Please note: Support hours do not rollover if unused at the end of your monthly billing cycle. If you have declined the Hosting, Support and Maintenance plan, this will be noted in your contract. If applicable, see your contract for detailed specifics related to your project.

Please allow 24-48 hours on all support requests.
While this is the standard guaranteed timeframe, if you ask our current customers, they are surprised by how quickly we respond. Support is what we do best! You have to experience it for yourself to understand.

CUSTOM DESIGN

A 50% deposit is required upfront on all projects.
If you hire us for a custom website design project, we require 50% of the project cost upfront before any work begins. The remaining balance is due within the timeframe listed in your contract or upon completion of the project: whichever comes first. We will always aim to have your site completed within the timeframe listed in the proposal.

Design & development revision policy.
Custom design projects specify the number of rounds of revisions per page mockup within your contract. Once the final designs are approved, site development will begin and the approved design will be built. Additional design changes requested beyond this point will require an additional fee.

Once development is complete, an additional round of technical revisions is allowed to verify there are no bugs, that all links are working correctly, and that the website was built as designed and functions as expected. If applicable, see your contract for detailed specifics related to your project.

PRICING & FEES

Monthly and yearly fees are automatic recurring payments.
If you are signing up for any of our website packages, our Hosting, Support, and Maintenance plan fee will be automatically debited from your account safely and securely through our Stripe.com merchant account. This saves us time and resources in collecting payment and allows us to continue offering affordable services and support to you. If applicable, see your contract for detailed specifics related to your project. If you have questions about this topic, please contact us and we’ll be happy to help you.

No hidden fees.
We are always honest and straightforward about our prices. We occasionally have clients requiring specific functionality which may incur additional costs. If/when this is ever the case, we will outline everything for you in detail via a separate invoice.

CANCELLATION POLICY

Hosting, Support, and Maintenance is billed monthly.
All Hosting, Support, and Maintenance plans are billed on a monthly basis and may be canceled at any time with a 30-day written notice by either party. If you need assistance transferring your site to another provider, additional rates will apply and a quote for the additional work will be provided at that time. Once your remaining balance has been processed, and if applicable, once we’ve verified your new host has received all information, your account will be canceled with no further obligation.

Monthly fees are non-refundable.
Your monthly fees go towards paying your support costs each month. This includes the support you ask for as well as our behind the scenes work. You’ll likely never notice, but throughout the month, we are constantly logging into your site to update your WordPress installation and plugins. Failing to do so could lead to security issues that can disrupt the usability of your website. Your website files and database are backed up daily and daily snapshots are stored. This ensures we can restore your website quickly and seamlessly in an emergency.

Initial deposits & setup fees are non-refundable.
These fees cover all setup costs (hosting, domain, design) as well as time spent on your website project. The setup fee also goes to cover all initial design & development work that goes into creating your website.

Hosting payments are non-refundable.
Please note, we do not offer refunds or pro-rated refunds of any kind for hosting services.

Those are our terms and conditions in a nutshell. We’re happy to provide you with a W9 should you require it for tax purposes. If you have any specific questions or needs, please don’t hesitate to contact us.  We’ll be happy to help you!

By agreeing to the terms, you elect to opt-in to future communication from the GruffyGoat team related to its products, services and best practice help. You may choose to opt-out of receiving this communication at anytime. GruffyGoat reserves the right to change or modify current Terms and Conditions at any time with no prior notice. If applicable, see your contract for detailed specifics related to your project.

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