If there’s one thing we hear more than anything else from new clients, it’s this:
“Our old developer disappeared.”
“We have no idea who to call.”
“We’re stuck and just need help.”
It’s way too common. And if that’s been your experience, know you’re not alone.
At GruffyGoat, we’ve built our business around being the opposite of that experience. We don’t just launch websites and wish you luck. We stick around. Because no matter how beautiful or well-built a site is, the real value comes from what happens after launch.
A Website Shouldn’t Be One More Thing You Have to Manage.
You already wear enough hats—whether you’re running the business or just trying to keep it moving. You don’t have time to dig into DNS records, troubleshoot plugin conflicts, or figure out why your contact form suddenly stopped working. And you shouldn’t have to.
That’s where we come in.
Our support team is here so you don’t have to stress every time your site needs a tweak, an update, or a second look. You send a message, and a real human (Hi, Brady! Hi, Wendy! ) helps you solve the problem—usually the same day.
No ticket roulette. No chatbot loops. No disappearing acts.
This Is Support, the GruffyGoat Way!
We include discounted support in our Partnership Plan for a reason. We believe in long-term relationships, not one-and-done projects. It means you always have someone to call when something’s not working, something needs updating, or something just feels off.
We believe in old-fashioned customer service—the kind where you can talk to someone who knows your name, your website, and your business.
And yes, we’re intentionally counter-culture in how we do it. In a world obsessed with automation, we still believe the best support is human.
No bots. No scripts. Just real people who know what they’re doing and care.
Why It’s One of the Smartest Investments You Can Make:
Think of support like your website’s insurance policy and growth partner.
Whether it’s adding new content, improving performance, fixing bugs, or just helping you think through a better way to present something, we’re in your corner. And when things break (because the internet is messy), you don’t lose sleep over it.
For current clients who aren’t on a support plan yet: this is your reminder that having our team behind you is one of the most valuable things you can do for your business. Hosting and maintenance keep the wheels turning. Support moves things forward.
What It’s Like to Work With Us:
Ask around. Our clients will tell you what we offer is rare—not just in terms of speed or expertise, but in how we show up:
- We’re clear.
- We’re responsive.
- We don’t disappear.
- And we genuinely want your website to work hard for you.
You wouldn’t buy a house or drive a car without insurance. Unless you’re into counter-culture yourself and think high-speed police chases sound kind of fun. Your website deserves the same kind of protection.
Our Partnership Plan is like insurance, but better. It comes with a whole team of developers who know your site, your setup, and how to keep everything running smoothly.
For our small business clients and agency partners, we can even act as your fractional web team. Whether it’s helping your clients behind the scenes or jumping in when things get too technical, we’re here when you need us—without the overhead of full-time devs.
We know you didn’t get into business to manage a website. That’s what we’re here for.
Need support that actually supports you?
We’d love to talk about what it looks like to have GruffyGoat in your corner for the long haul.
