Website Support & Maintenance for Small Businesses
Most websites quietly degrade after launch. Plugins fall out of date, security patches get missed, forms break, and most people don't notice until something goes wrong at the worst possible time. We handle all of it in the background, hosting, security, updates, and a real team to call when you need one, so you can focus on running your business.
Who this is forMost of the small businesses on our Partnership Plan land here in 1 of 3 situations.
Doing it yourself and tired of it
You’ve been managing your own site, troubleshooting plugins, applying updates, scrambling when something breaks. It’s eating time you could spend on the business.
Stuck with an unresponsive agency
The team that built your site disappeared, slow-walks every request, or only responds when there’s a new project to invoice. You need someone reliable.
Recovering from a problem
Something broke. Maybe a hack, a major outage, a critical plugin failure, a site that went down right before a busy season. You’re ready to be proactive instead of reactive.
What's includedEvery Partnership Plan starts with the Foundation
The Foundation covers the work of keeping your site secure, fast, and current. It's the baseline for every long-term GruffyGoat client. It pairs with our SEO and Marketing services when you're ready: same team, same monthly rhythm. The Foundation includes:
Managed hosting on monitored infrastructure
Your site runs on infrastructure we manage and monitor, not a shared host you have to figure out yourself.
SSL encryption
Standard on every site we support. No expired certificates, no browser warnings, no security gaps.
Firewall, malware, and spam protection
Active protection against the threats that target small business sites every day.
Performance optimization with caching and CDN
Your site loads fast, anywhere in the world. Slow sites lose customers; we make sure yours doesn't.
Automated daily backups
If something goes wrong, we can roll your site back to a working version. No data loss, no scrambling.
Monthly platform updates
WordPress, Webflow, or Shopify updates applied carefully every month. Tested before they go live so updates don’t break things.
Performance and uptime monitoring
We know if your site goes down before your customers do.
Routine security checks
Regular checks for vulnerabilities, suspicious activity, and the small issues that become big ones if they're ignored.
Premium plugin licensing maintained by us
We pay for and manage the premium plugins your site depends on, so you're not tracking licenses or hunting down renewal emails.
One support hour per month
Real human time for whatever you need. Content updates, design tweaks, troubleshooting, and advice. We're always available for conversation about what to focus on next.
Our approachMost agencies treat support as an afterthought. We built our model around it.
We respond fast
Same-day responses are the standard, not the exception. When something needs attention, you’re not waiting days for an answer.
We’re proactive, not reactive.
Most small business sites get attention only when something is already broken. We’re watching, updating, patching, and improving in the background, so problems get caught before they become emergencies.
You talk to a real person.
No tier-one support queue, no chatbot. The team that’s actually working on your site is the team you can call.
We tell you what we did.
You get clear monthly reporting on what was updated, what was monitored, what was fixed, and what’s coming next. No black box.
What people sayTrusted by small businesses for over a decade
How it worksWhat it looks like to work with us
Getting started on a Partnership Plan is straightforward.
Discovery
A short conversation about your site, your current setup, and what you need ongoing support to handle.
Onboarding
We migrate hosting (if applicable), set up monitoring, run a baseline security and performance check, and document everything we find. Most onboarding takes 1-2 weeks.
Ongoing Work
The Foundation kicks in. Monthly updates, backups, security checks, performance work, plus your monthly support hour for whatever you need it for. You hear from us through a regular reporting cadence, plus whenever we need your input.
Quarterly Check-Ins
Every quarter we step back and look at what's happening with the site, what's working, what's coming up, and whether the plan still fits where your business is going.
What comes nextSupport is the foundation everything else sits on
If your site itself needs work before support can really shine, or you're ready to invest in growth, here's what else we do.
Ready for Real Support?
Tell us about your site and what you’ve been dealing with. We’ll let you know if we’re a fit, and what working together would look like.
