Website Maintenance and Support Services for Small Businesses
Most websites quietly degrade after launch. Plugins fall out of date, security patches get missed, forms break, and most people don't notice until something goes wrong at the worst possible time. Our Partnership Plan handles all of it in the background: hosting, security, updates, and a real team to call when you need one, so you can focus on running your business.
Most of the small businesses we support land here in 1 of 3 situations.
Doing it yourself and tired of it
You’ve been managing your own site, troubleshooting plugins, applying updates, scrambling when something breaks. It’s eating time you could spend on the business.
Stuck with an unresponsive agency
The team that built your site disappeared, slow-walks every request, or only responds when there’s a new project to invoice. You need someone reliable.
Recovering from a problem
Something broke. Maybe a hack, a major outage, a critical plugin failure, a site that went down right before a busy season. You’re ready to be proactive instead of reactive.
What Website Maintenance and Support Services Cover
Website maintenance services are the ongoing technical work that keeps a site secure and functioning after launch: software updates, security monitoring, backups, and performance work. Website support services are the human side, the team that makes changes, fixes what breaks, and helps your site keep pace with your business. Hosting is neither. Hosting keeps your site online. Maintenance keeps it working. Support keeps it current.
Our Partnership Plan covers all three layers: hosting, maintenance, and support, in one monthly relationship. Starting at $175/month.
Website Hosting
Hosting is the server space your site lives on. It keeps your site reachable and typically includes SSL, some server-level security, and a backup tool. What it does not do is look at your website. Your host will not know if a plugin update broke a page, if your contact form stopped sending, or if your site is running software with a published vulnerability. The server is up, and as far as hosting is concerned, that is the job.
Website Maintenance Services
Maintenance is the technical upkeep that keeps a site secure and stable. WordPress core, plugins, and themes updated monthly and tested before they go live. Active monitoring for malware and vulnerabilities. Automated daily backups that have been verified as restorable. Performance and uptime tracking so problems surface before customers find them.
The reason this matters more than it used to: Patchstack recorded 11,334 new WordPress vulnerabilities in 2025, a 42 percent increase over the prior year, with 91 percent in plugins rather than core. The median time from disclosure to active exploitation is about five hours. Monthly updates alone are not fast enough without monitoring behind them.
Most agencies treat support as an afterthought. We built our model around it.
We respond fast
Same-day responses are the standard, not the exception. When something needs attention, you’re not waiting days for an answer.
We’re proactive, not reactive.
Most small business sites get attention only when something is already broken. We’re watching, updating, patching, and improving in the background, so problems get caught before they become emergencies.
You talk to a real person.
No tier-one support queue, no chatbot. The team that’s actually working on your site is the team you can call.
We tell you what we did.
You get clear monthly reporting on what was updated, what was monitored, what was fixed, and what’s coming next. No black box.
Trusted by small businesses for over a decade
What it looks like to work with us
Getting started on a Partnership Plan is straightforward.
Discovery
A short conversation about your site, your current setup, and what you need ongoing support to handle.
Onboarding
We migrate hosting (if applicable), set up monitoring, run a baseline security and performance check, and document everything we find. Most onboarding takes 1-2 weeks.
Ongoing Work
Maintenance and support kick in. Monthly updates, backups, security checks, performance work, plus your monthly support hour for whatever you need it for. You hear from us through a regular reporting cadence, plus whenever we need your input.
Quarterly Check-Ins
Every quarter we step back and look at what's happening with the site, what's working, what's coming up, and whether the plan still fits where your business is going.
Support is the foundation everything else sits on
If your site itself needs work before support can really shine, or you're ready to invest in growth, here's what else we do.
Ready for Real Support?
Tell us about your site and what you’ve been dealing with. We’ll let you know if we’re a fit, and what working together would look like.
